Corporate Privacy Notice (Future Pioneer / Tamer Group)
1. Introduction
Future Pioneer Trading Company Limited, a limited liability company established in the Kingdom of Saudi Arabia and registered under company unified number (7016680634) within Tamer Group (hereinafter as "VitaCare") follows strict policies and guidelines to comply with the Saudi Personal Data Protection Law ("PDPL"), its Implementing Regulations ("IR"), and all other applicable laws, regulations and directives as issued by local competent authorities.
This Privacy Notice outlines the types of information we collect and record, how we use it, and the how we, use, share, safeguard, and retain your Personal Data. This Privacy Notice applies to Personal Data collected through our online platforms and related digital interactions.
Depending on your use of the site, we may collect certain personal information about you ("Personal Data"). VitaCare is the entity responsible for your Personal Data and acts as the "Data Controller", meaning we determine the purposes and means of processing your Personal Data. Because your privacy is important to us and maintaining your trust is our priority, we issue this Privacy Notice to inform you how any information submitted by you or collected by VitaCare through this website (and elsewhere) may be processed for the purposes set out hereunder.
This website may include links to other websites of Tamer Group business, products and services – each of which may have their own privacy notices. We highly encourage you to review and familiarize yourself with their relevant privacy notices.
If you have any questions or require further information about our Privacy Notice, please do not hesitate to contact us using the email at the end of this Privacy Notice.
2. What Personal Data We Collect and When and Why We Use It
2.1. What is Personal Data?
Personal Data in this Privacy Notice means any data regardless of its source of form, that may lead to identifying an individual directly or indirectly (a 'data subject'). An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
In this section, we describe what Personal Data we collect, and how we use that Personal Data and, where required under PDPL and the Implementing Regulations, the legal bases for each processing activity. A further description of the legal bases is set out at section 3 of this Privacy Notice.
2.2. Customer Support and Online Services
If you contact us using any medium of communication made available by Tamer Group on this website with a query or comment about any of our services or products, we will need to collect information about you (including your contact details) to help us respond to your query or request or provide our services to you. This information may include identification data (such as your name, date of birth, gender, city, nationality, etc.), contact details (such as email address and telephone number), and other information.
We may also keep a record of any communications we have with you (including a recording of any calls you make). We do this to help monitor and improve the quality of our customer support services, to make and defend legal claims, and to comply with legal obligations to which we are subject. If you do not wish to have your calls recorded, please disconnect and contact us by using the email provided in section 13 of this Privacy Notice.
2.3. To Provide You with Marketing and Advertising Communications
- Marketing Communication
- Subject to your marketing preferences, we may use your Personal Data to market and promote our own products and/or services and, where permitted by law and subject to your consent, selected business partners’ products and services, which might include post, email, SMS, social media, phone, and fax including:
- Where you would like us to keep you informed about the latest news and developments at VitaCare through our newsletter or other means; and
- From time to time, we might hold events and special promotions to introduce VitaCare to interested parties. If you come to one of these events or take part in a promotion, we may ask for your personal details to help us run the promotion and keep in touch with you about our services and offers or competitions that we think may be of interest.
- Subject to your marketing preferences, we may use your Personal Data to market and promote our own products and/or services and, where permitted by law and subject to your consent, selected business partners’ products and services, which might include post, email, SMS, social media, phone, and fax including:
- Direct marketing
- We are committed to keeping you informed about VitaCare and our products and services in line with your personal preferences.
- We will usually send this by email, but, depending on your preferences, we may contact you in other ways, for example, by phone, post, SMS, social media, and/or other electronic means if that is more appropriate.
- Managing your Marketing Preferences
- To protect privacy rights and to ensure you have control over how we manage marketing with you:
- Where consent is the sole legal basis under PDPL and the Implementing Regulations, we will only send you marketing communications if you have provided your consent, including direct marketing communications.
- We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you.
- To stop receiving marketing material from us, you can click the Unsubscribe link that you will find on any electronic communications which you receive from us, or, by contacting us as per the details set out at section 12 below; and
- You can change the way your browser or device manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained in Tamer Group’s Cookie Policy.
- We recommend you routinely review the Privacy Notice and preference settings that are available to you on any social media platforms.
- To protect privacy rights and to ensure you have control over how we manage marketing with you:
- Profiling and Analytics
- In order to assist us in conducting our processing purposes, we may apply limited profiles to you based on your Personal Data for analytics and service improvements purpose only, including the Personal Data you have provided to us; behavioural information (such as pages on our website that you have interacted with); demographic data; and Personal Data that we have legitimately obtained from third-parties or public sources. Such profiles may be used as part of the processing purposes of enhancing and improving our services, tailoring content to you, personalizing your experience, and for our research and development purposes.
- One of the methods by which we do this is by installing and using Cookies on your browser or device. You can learn more about how to adjust settings relating to Cookies on your browser and device, and about our Cookie Policy.
- Such profiling shall not produce legal or significant effects on you without obtaining Explicit Consent, where required by the PDPL and its Implementing Regulations.
2.4. Participation and Employment in VitaCare
- If you contact us to apply for a position or to offer your services as a business partner of VitaCare or to attend in VitaCare in a business capacity, we will need to collect information about you, which may include Personal Data (for example, your contact details) to process your application, assess your suitability, communicate with you, and comply with any legal or regulatory obligations. We may do this when you call us or interact with us through our online support channels.
- The information we collect may include for example your name, date of birth, address, email, telephone number, your photograph, passport details, nationality, bank account details (such as your IBAN), executive management names and identification information (such as your Saudi or Iqama ID number or any other recognizable identification document). Please note that we will request such information as necessary, with each stage of the process requiring only the relevant details. For instance, passport and bank account details will typically be requested only at the final stages. We only collect such information to the extent necessary for the relevant stage of the process.
- In certain circumstances during the recruitment process, particularly where referrals are involved, your Personal Data may be collected from a third-party, such as an employee or recruitment agency. Where this occurs, we will, without undue delay and in any event within thirty (30) days, inform you of the relevant details set out in this Notice, including the categories of Personal Data processed and the source from which we obtained it.
2.5. In Connection with Legal or Regulatory Obligations
- We may process your Personal Data to prevent fraud, protect VitaCare‘s business, comply with our regulatory requirements or dialogue with regulators as applicable which may include disclosing your Personal Data to third-parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings, or investigations by such parties anywhere in the world or where compelled to do so.
- Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
2.6. Automatic Collection for the Purpose of Analytics, Research and Improvement for Website Enhancement
- VitaCare and third-parties that provide content, advertising, or other functionality on our website may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the services. These are collected for the purposes of:
- Providing, operating, and maintaining our website;
- Improving, personalizing, and expanding our website;
- Understanding and analysing how you use our website;
- Developing new products, services, features, and functionality;
- Enhancing the design and style of our products and services to make improvements;
- Carrying out statistical, technical, logistical analysis, and strategic development;
- Conducting market research; and
- Gaining insights about you, such as your location and demographic information.
- Additionally, VitaCare follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of their hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
2.7. To Reorganize or Make Changes to our Business
- In the event that we: (a) are subject to negotiations for the sale of our business or part thereof to a third-party; (ii) are sold to a third-party; or (iii) undergo a re-organization, we may need to transfer some or all of your Personal Data to the relevant third-party (or its advisors) as part of any due diligence process for the purposes of evaluating, negotiating, or completing the transaction.
- We may also need to transfer your Personal Data to that re-organized entity or third-party after the sale or reorganization for them to use for the same purposes as set out in this Privacy Notice.
- Where your Personal Data is transferred to a new or reorganized entity as part of such changes, we shall inform you prior to such transfer and request your consent where needed.
2.8. Additional Information
- From time to time, we may request you to provide additional Personal Data. When we do this, we will provide further information about why we are collecting it and how we will use it. Where we provide personalized content, we may ask your permission (and we therefore rely on consent as a legal basis) to review third-party data about you, for example, your social media information, to get to know you better and to provide more effective personalization.
3. Legal Basis for Using Your Personal Data
A description of the legal basis used to process Personal Data referred to in section 2 above is set out below:
- Consent: where we have your consent to use your Personal Data for a particular activity. You are free to withdraw your consent by contacting us at any time using the details set out in section 12 of this Privacy Notice. If you do so, we may be unable to provide a benefit, good, or service that requires the use of such Personal Data.
- Performance of an agreement: where we need to use your Personal Data to perform an agreement or take steps to enter into an agreement with you.
- Legal Obligations: where we need to use your Personal Data to comply with a relevant legal or regulatory obligation that we have.
- Legitimate Interests: where permitted under PDPL and the Implementing Regulations and subject to your rights.
In accordance with the PDPL, the legal basis on which we rely on regarding processing activities stated in section 2 is: (one legal basis or more can be selected)
Processing Activity |
Legal Basis |
Customer Support and Online Services |
|
Marketing and Advertising Communications |
|
Recruitment and Employment Management |
|
Legal or Regulatory Obligations |
|
Website Analytics, Research, and Improvement |
|
Business Reorganization and Transfers |
|
Additional Information |
|
- A description of the legal basis used to process Sensitive Data, in the event that the activities referred to in section 2 above included Sensitive Data collection, is set out below:
- Legal Obligation: where we are required to process the Sensitive Data for us to establish, defend, prosecute, or file a claim against you, us, or a third-party.
- Substantial Public Interest: the processing is necessary for reasons of substantial public interest, on the basis of applicable law.
- Explicit Consent: explicit consent in this Privacy Notice means you giving your direct and explicit consent in any form that clearly indicates your acceptance of the processing of your Personal Data in a manner that cannot be interpreted otherwise and whose obtention can be proven and where you have given explicit consent to the processing of your Sensitive Data for one or more specified purposes or, if you are resident in the Kingdom of Saudi Arabia, for the purpose of providing you with direct marketing. You are free to withdraw your consent at any time by contacting us using the details set out at section 12 of this Privacy Notice. If you do so, we may be unable to provide a benefit, good or service that requires the use of such Personal or Sensitive Data.
- If you would like to find out more about the legal bases upon which we process Personal Data, please contact us using the details set out at section 12 of this Privacy Notice.
4. How We Protect and Store Your Information
- How We Protect Your Information
- We take all necessary steps required by PDPL and the Implementing Regulations to protect your Personal Data, including implementing all appropriate technical, organizational, and administrative security measures. This includes physical, electronic, and administrative procedures that ensure that your Personal Data is safeguarded from loss and misuse as well as unauthorized access, deletion, disclosure, alteration, and destruction.
- Where you disclose information to us using our website, please ensure that your device remains safe. We cannot be held responsible for any data misuse arising from unauthorized access to your device.
- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential and for complying with any other security procedures that we notify you of. We ask you not to share a password with anyone.
- Storing Your Personal Data
- We will store your Personal Data for only as long as is necessary for the purposes for which it was collected, as explained in this Privacy Notice, and any permissible related purpose(s).
- In some circumstances, we may need to store your Personal Data for longer periods of time, for instance, where we are required to do so in accordance with legal, reporting, regulatory, accounting obligations, or in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. Should you require further information about how we retain your Personal Data, you can contact us as per the details set out in section 12 below.
- Where your Personal Data is no longer required, we will ensure it is disposed of or anonymized in a safe manner.
5. Your Rights
- You have certain rights available to you when it comes to your Personal Data that is processed under this Privacy Notice. Please note that these rights may vary depending on where you are located and the data protection laws that apply to you, and the exercise of such rights may be subject to certain exemptions. In all cases, we comply with and respect the data subject rights granted under PDPL and the Implementing Regulations to which our processing activities are subject and have implemented all necessary technical, organizational, and administrative measures to guarantee those rights, including the right to access, correction, destruction, and obtaining a copy of your Personal Data in a readable format (in each instance, as applicable).
- In order to exercise such rights or to obtain further information, you should contact us using the contact details set out in section 12 below. We will check your entitlement and respond in most cases within 30 days. This period may be extended in case the implementation requires disproportionate effort, or if VitaCare receives multiple requests from you. The extension will not exceed an additional (30) days, and you will be notified in advance of the extension with the reasons for such extension.
- We will ensure that your Personal Data is accurate. In order to assist us with this, you should notify us of any changes to the Personal Data that you have provided to us by contacting us using the contact details set out in section 12 below.
- For residents in the Kingdom of Saudi Arabia, you have the following rights (subject to certain limitations):
- to be informed about the processing that affects your Personal Data, including the purpose and legal basis for such processing;
- to access your Personal Data in a clear and readable format;
- to request a copy of your Personal Data in a readable and clear format;
- to withdraw your consent from processing that relies solely on consent as a legal basis;
- to request the correction, completion, or updating of your Personal Data;
- to request the destruction of your Personal Data, which VitaCare no longer requires and does not need to be retained to comply with our legal obligations; and
- you may have a right to lodge a complaint with the Saudi Data & AI Authority (“SDAIA”). We ask that you please attempt to resolve any issues with us before referring to your local supervisory authority.
6. How We Share Information with Others
- We work closely with a number of trusted partners with whom we may, where applicable and relevant, need to share your Personal Data for the purposes (and in strict accordance with applicable data protection laws), including:
- our affiliates;
- our partners; and
- third-parties who help manage our business and deliver services.
- Where permitted to do so, we may share your Personal Data with our partners who may send you marketing and promotional information.
- From time to time, we may share information about you with government organizations and agencies, including international organizations, to comply with applicable laws, regulations and rules, and legitimate requests from law enforcement, regulatory and other governmental or international agencies, or when to do so is in our legitimate interests, even if we are not compelled to share that information by applicable law.
- In all cases when we share your Personal Data, we implement all necessary technical, organizational, administrative, and security measures to safeguard your Personal Data. We only share your Personal Data to the minimum extent necessary to achieve the purposes of processing set out in this Privacy Notice and in accordance with PDPL and the Implementing Regulations.
7. Transferring Personal Data Internationally
- We store and process your Personal Data in the Kingdom of Saudi Arabia. Your Personal Data may also be shared with and processed by other entities outside the Kingdom of Saudi Arabia or the country from which your Personal Data was collected.
- We only share your Personal Data with entities that provide equivalent protection to your Personal Data as we do or where we are otherwise permitted to do so by PDPL and the Implementing Regulations and subject to SDAIA approval where required.
- We only transfer your Personal Data to jurisdictions that afford the same standard of protection to Personal Data as is provided in the Kingdom of Saudi Arabia or where we are otherwise permitted to do so by PDPL and the Implementing Regulations, if, for example, a special circumstance applies (e.g. the transfer is necessary for the performance of an agreement with you, the transfer is necessary to comply with certain legal obligations or it is to protect your vital interest) and/or we have implemented certain additional security measures to protect it, including:
- ensuring that the entity receiving your Personal Data complies with equivalent rules to those contained in this Privacy Notice;
- ensuring that standard contractual clauses approved by SDAIA or the competent regulatory authority are in place between us and the entity receiving your Personal Data;
- ensuring that there are binding corporate rules approved by the competent regulatory authority in place between us and the entity receiving your Personal Data; and/or
- ensuring that we have carried out an assessment in respect of the transfer we want to undertake.
- In all cases, we implement necessary and appropriate measures to safeguard your Personal Data when we transfer it outside of the Kingdom of Saudi Arabia or to another jurisdiction from where we have collected it and only ever share the minimum amount needed for the transfer.
- You can contact us for more information about the safeguards we have put in place to ensure the adequate protection of your Personal Data when this is transferred as mentioned above, using the contact details set out in Sections 12 and 14 of this Privacy Notice.
8. Third Party Websites
In the event that our website contained link(s) to other websites that are not operated by us. If you click on such link(s), you will be directed to that third-party's site. We strongly advise you to review the privacy policy or notice of every site you visit. Furthermore, the inclusion of any links on this website does not imply, unless expressly disclosed otherwise, any endorsement affiliation or association with its owner, operator or sponsor. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
9. Collection of Data from Minors
We do not knowingly process Personal Data of individuals under 18 years of age in the Kingdom of Saudi Arabia, or under the applicable age of majority in their jurisdiction without verified parental or legal guardian consent.
10. Information about Your Dependent and Related Persons
If you provide VitaCare with Personal Data about your next of kin and/or related persons for emergency contact or any other purposes, it is your responsibility, where required by law, to inform such individuals about such activities, to direct them to this Privacy Notice, and to obtain their consent, where necessary and required under PDPL and the Implementing Regulations, to the processing (including transfer) of their Personal Data as set out in this Privacy Notice.
11. Updates
This Privacy Notice was last updated on April 01, 2026. We may amend this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. Please regularly check this page for the latest version of this Privacy Notice. If we make material changes to this Privacy Notice, we will seek to inform you by either updating the date included in this clause or by notifying you on our website or by email. Any changes will be effective only after publishing the updated Privacy Notice on this website, and changes will not affect any dispute arising prior to the publishing date of the change.
12. Contact Us
If you have questions about our Privacy Notice or practices or wish to exercise your rights regarding the processing of Personal Data, you can contact us via DPO@tamergroup.com.
13. Complaint Filing Method
If you have any concerns or if we do not comply with PDPL and the Implementing Regulations, you can file a complaint using the contact details in Section 12 above. If you are not satisfied with how we process your complaint, or if we fail to respond within 30 days, you can file a complaint with SDAIA.
14. Tamer Group Personal Data Protection Officer Details
Legal Name |
Future Pioneer Trading Company Limited |
Address |
Office 11, Floor 2, Al Amwaj, Prince Abdul Majeed Street, Jeddah 14226, the Kingdom of Saudi Arabia |
Phone Number |
+966 (12) 644 0099 |
DPO Name |
Nour Kurdi |
DPO Email |
DPO@tamergroup.com |
Vita Care Store Privacy Policy
Privacy Policy
Vita Care (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by other means and how we use and share it. Just call our Customer Service Helpline if you have any questions or concerns that haven’t been answered by this document.
How we use your information
We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third-party organizations and only share it with our trusted partners who help make your experience on (Vita Care) what it is. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.
How we obtain your information
We collect a combination of personal and statistical information about everyone who uses our site- whether or not you are a registered user. We store all your information with utmost attention to privacy and security. We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.
Personal Information we require
All our registered users are asked to provide us with the following personal details:
- Full Name
- Email address
- Contact Number
- Billing Address
- Shipping Address(es)
- Name/ Date of birth/ Gender of Child/ Children (if applicable)
- Your work organization name.
- Your work organization CR.
Please note that any credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff, even if we wanted access to it. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.
Other information we might collect
Vita Care and our third-party partners, for example advertisers and content providers, may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is and, on the Internet, (e.g., the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered Vita Care user.
We also record all telephone calls and save all email contact that our customers have with Vita Care. This is for the purpose of quality control and the development of our services- but we may also collect additional personal data and information from your telephone calls and emails.
Cookies
Cookies are small text files that gather information about non- personally identifiable visitors to websites. IP and ULR addresses are gathered through the use of Cookies- as well as the date and time of a visit to our site. Cookies help customize your Internet experience, and are used on most commercial sites. They allow us to help bring you the offers, advertisements and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies whilst visiting our site. Blocking cookies will mean that you are only able to use Vita Care for the purpose of browsing and research rather than purchasing products. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third-party partners in a form that discloses any of your personal details in connection with them. Please be aware that our providers of advertising and content on our site may also use cookies to collect data about traffic flows themselves. We make sure that all our partners follow stringent security and privacy procedures.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google services implemented on Vita Care:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Why we collect this information
We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e., we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs. We will only contact you by email about special offers and deals with your prior consent.
We use cookies to assess which advertisements you access and which areas of the site are viewed the most. By measuring traffic flow in this way, we can assess our most popular features as well as areas that need improvement. We do not store any information from cookies for longer than your session on our site lasts, although you can choose to store information by saving your trolley or password.
Who do we share your information with?
We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together with in processing your order have stringent confidentially and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of Vita Care or the safety of our users or to protect Vita Care property rights.
We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third-party advertising companies. This information CANNOT be traced to your personal details.
Your Product Reviews
You can choose to add product reviews and you may be asked to contribute them after purchasing an item, this is an optional rather than obligatory part of being a Vita Care registered user. Your product reviews may be used in Vita Care marketing and/or promotional material and or that of the manufacturer of the reviewed product and/or any of our partner companies who we work with to serve customers. You have the right to have your review removed at any time, in this event you should send our customer service team your request by clicking here. You have the option to can submit reviews anonymously.
Vita Care Community
As with product reviews, your comments and contributions to the Vita Care community may be used by Vita Care in its marketing and/or promotional material as well as that of any of our featured brands, manufacturers or merchants. Your comments and contributions may also be used in the marketing/ promotional material of any of our partner companies with whom we work to serve customers. You have the option of contributing to the Vita Care community anonymously.
Information Security
The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.
Your information, your rights
You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us by clicking here and request us to provide you with all the personally identifiable information that we store about you. You also have the right to change all personally identifiable information that we keep on our records. See the following paragraph for more details.
Changing your personal information on Vita Care
Once you change or revise your personal information on Vita Care, we will only contact or refer to you by the newest information that you have provided. Because we make periodic back-ups of information, we may not be able to completely delete your former details, but we will not use them for any promotional and/or customer contact reasons.
To change or revise any of the personal information we hold about you, just contact us by clicking here.
Conditions of Use
By joining and/or using Vita Care, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a Vita Care account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration. Please
Opting Out
Vita Care users are given the option of registering for our newsletter and other news about special offers and deals. If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email OR contact us by clicking here and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write "Unsubscribe" in the subject line." We will process your request as soon as we can. In this way you are modifying your Vita Care account settings, rather than cancelling your membership.
If you wish to cancel your Vita Care account, please send our Customer Services department an email - with the words ‘Cancel Account’ in the title. Your account will be cancelled and we will delete all personal details that we have stored about you within 28 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Contact Information
Please reach out to us by clicking here. We will aim to respond to all emails within 48 hours or sooner. Thank you for your patience and understanding.
